We will respond to your message within 2 business days, Monday through Friday, from 9:00AM – 5:30PM ET.
For urgent matters during off hours, please contact 800-789-9887 or 212-779-7666 (outside the US).
If you need to modify or cancel a reservation that’s for arrival during off hours, please call your hotel directly.
Please Note our Privacy & Security Policies: We take your privacy seriously. Help us to protect your credit card information by using our secure website to enter this information. For your protection, please do not send credit card information to us in any other way. This Contact Us form uses email to send your message to us. Please don't include any credit card data when filling in this Contact Us form. If you are unable to enter your credit card information in the specified credit card area on our website, please call us to provide this information verbally, so that we may enter it into our system. We recommend that you not send credit card information via email, mail or fax. Any credit card information sent to us via email, mail or fax will be transferred to a secured storage location for processing and then permanently deleted/shredded.
Disclaimer: We make no warranties of any kind that any credit card information sent to us in any way other than the specified credit card area on our website will be secure. All documents transmitted to us are destroyed after one year. We cannot be held liable for any reservation or credit card dispute submitted after that time.