Frequently Asked Questions
Quikbook.com
This is Quikbook.com's core service: individually negotiated discount rates at hand-picked boutique hotels in America's larger cities. This is what we do best. What's more, most Quikbook.com Hotels are designated Book Now. Pay Later. and do not require you to pre-pay for your stay. You can book them today and pay the hotel directly when you check out. And if you need to change or cancel your reservations at these hotels you can do so without any penalty fees or charges. Our praise-winning policies are designed to provide frequent travelers with the flexibility they need.
Hotel Marketplace
Quikbook.com partnered with Hotel Marketplace to offer you rates at hotels in even more destinations, including smaller US and International cities. Unlike many Quikbook.com hotels, Hotel Marketplace reservations may require prepayment. We suggest that you carefully check the cancellation policy before booking. Hotel Marketplace agents can be reached at (877) 999-3112 for reservations or at (866) 270-2849 to charge or cancel existing reservations.
More Topics
About Quikbook.com
How does Quikbook.com determine which hotels to offer?
Quikbook.com represents a full range of hotels from 5-star hotels and resorts to boutiques, from business hotels to budget-priced properties. They range in size from 40 to 1,700 rooms. Quikbook.com selects boutique hotels that are well located near business, entertainment or transportation centers. Our goal is not to offer every boutique hotel in a market. Instead, we aim to offer a well-chosen selection of premier hotels that offer guests a range of options. The result is a more concise, pre-selected list of boutique hotels that simplify the booking process.
What does the term "Boutique" mean?
Here at Quikbook.com, we use the term "Boutique" to describe one of a kind hotels that differentiate themselves from larger chain hotels by providing more personalized accommodations. Our boutique hotels typically exude a unique style and ambiance and are usually furnished in a themed or distinctive manner. Boutique hotels generally have less total rooms than their chain counterparts.
Reservation Policies
What is Book Now. Pay Later?
Pre-payment is not required for most Quikbook.com hotels. These Book Now. Pay Later. hotels give you the freedom to make a confirmed reservation, guarantee it with a credit card and pay when you check out. That way, you have the flexibility to change your plans without paying any penalty fees or charges. Quikbook.com will never charge you a fee for changes or cancellations.
What is Pre-Pay?
Some of our hotels require full or partial prepayment at the time of booking. Be sure to read the cancellation policy for each hotel for details. Quikbook.com will NOT charge your card. We will pass on your information to the hotel for payment.
Will taxes or extra charges be added to my Quikbook.com hotel room rate?
The price you see on our website when you make your reservation is just for the cost of the room. When you pay at checkout, the hotel will add any local taxes and fees, as well as any charges for meals, per-per-view movies, phone calls, resort fees, or other incidentals you have incurred during your stay. The room rates quoted on Quikbook.com do not include taxes or fees.
Some of our hotels offer Pre-pay, Non-Refundable, No Change room categories. If you book one of these room categories, the hotel (not Quikbook.com) will charge you the room rates plus taxes at the time of booking.
Does Quikbook.com charge fees to make a hotel reservation?
Unlike other websites, Quikbook.com does not add on any fees to "process" your reservation.
Why aren't taxes and other fees in my room rate?
Tax rates and other fees change, which includes resort fees, etc. We recommend that you contact your hotel prior to arrival for the most current tax rates and fees.
My Quikbook.com File
What is My Quikbook.com File?
My Quikbook.com File is a secure, private record of the information required to book and confirm your reservations. To create your file, click on the My Account button that is at the top of every page of our website or visit our Customer Care page. Or, the first time you make a reservation, we will prompt to you to complete the necessary profile information.
What information does My Quikbook.com File contain?
Your Quikbook.com file includes your name, business or home address, phone number, email address, and a credit card to secure or pay for your hotel reservations. Once you complete the file, your information will auto-fill on future bookings. After you make your first reservation, My Quikbook.com File also contains your Guest List and a record of current and past reservations.
Do I have to log in to complete a reservation?
We prompt you to log in when we need to add your personal information to the reservation you are making. With your My Quikbook.com File, you never need to re-enter personal information. We offer an Express Booker option, which does not store your information.
Is my credit card and other information secure?
Absolutely. The secure server software we use is the industry standard and represents the best software available today for secure commerce transactions. Secure Socket Layer encryption technology codes all of your personal information including your credit card number, your name and address so that it cannot be read by anyone else as it travels over the Internet. For added security, your credit card information is encrypted as it is stored in our database. We never share your personal information with anyone for any reason. Click here to see our detailed Privacy Policy.
Does Quikbook.com use "cookies"�?
Quikbook.com uses temporary cookies to hold information during your reservation session as you move from screen to screen. Quikbook.com does not use cookies to collect or store information on you, your bookings, or your computer. Click here for more info.
How can I change or update My Quikbook.com File?
After you log in with your Quikbook.com username and password, you will be directed to your account homepage. There, you will be able to modify any Reservations, Credit Cards, Account Basics, and Guest List you currently have linked to your account.
What if I forget my Login Name or Password?
On the login page for My Quikbook.com File, click forgot your login or password� link. We'll locate your records, guarantee your identity, and email the information to you.
Making a Reservation
What is Quikbook.com’s lowest rate guarantee?
This guarantee applies to every hotel and every room offered by Quikbook.com. If, within 24 hours of making a Quikbook.com reservation, you find a lower total price for your entire stay at the same hotel in the same room type on the same dates, we'll match the rate. Visit our contact us page and provide the following information to verify the lower rate: The hotel's name, the date(s) of the stay, room type, the rate per night and the URL (web address) where this information was found. This guarantee does not apply to rates quoted on sites that let you bid for prices, or private sales with unpublished rates.
Does the Quikbook.com lowest rate guarantee apply to rooms booked through Hotel Marketplace?
No. If you can't find a hotel or destination you want at Quikbook.com, we recommend that you try Hotel Marketplace. This separate website offers 55,000 hotels worldwide at rates quoted by the hotels. Since Quikbook.com does not negotiate these rates, our guarantee doesn't apply to them. Hotel Marketplace agents can be reached by calling (877) 999-3112.
What is the quickest way to book?
On our homepage, enter the details of your stay and we will show you a list of available hotels with the rates for each night of your stay. When you find the hotel and room type you want, click the Book Now button to begin your reservation.
How can I find a specific hotel?
If you know the name of the hotel you are looking for, you can use the search box found at the top right corner of each page. You can easily find one of our boutique hotels by directly searching by hotel name on the homepage. For a more extensive list of hotels, you can search by a specific city and utilize the Search by Hotel Name filter on the results page or use our Maps page.
I know Quikbook.com offers the hotel I want, so why didn’t it show up in my search?
The hotel you are searching for may not have any rooms for the arrival date you specified. Try broadening your search parameters or change the arrival date if your travel plans are flexible.
Can Quikbook.com help me book a hotel not available on your site?
If you don’t see the destination or specific hotel you want, we’ll offer you a link to Hotel Marketplace where you can shop over 55,000 hotels worldwide.
How can I get more information about a hotel I am considering?
Click on any hotel name on our website and you will see our exclusive Hotel Profile™ for the property. It includes a description, photos, a list of all amenities, a link to a map, and comments from other Quikbook.com guests who have stayed there.
What do Star Ratings mean?
Every Hotel Profile™ includes a Star Rating. This is determined by Quikbook’s evaluation of the number of features and amenities a hotel provides as well as the hotel’s AAA rating. For more details, click here.
What kind of hotel rooms will I get through Quikbook.com?
You get the same rooms you’d get if you booked directly with the hotel…only you pay a lot less. Note: For some hotels, bed type is not guaranteed at the time of booking, please call the hotel directly to confirm any special requests.
Can I use a non-U.S. credit card?
Yes. When you provide information about your credit card, be sure to fill in the “Country” field with the name of the country where the card was issued.
When I book a room outside the U.S. will I be charged in U.S. dollars?
No. You will be charged in the currency of the specific country.
After I make a reservation, what kind of confirmation will I receive?
You will receive an email shortly after booking with a Quikbook.com Confirmation Number to indicate that our system has accepted your reservation. You will use this number to refer to your reservation any time you communicate with Quikbook.com to change, cancel or ask questions about a reservation. You can find this number in your My Quikbook.com File.
You will also receive an email within 3-5 business days with a separate Hotel Confirmation Number generated by the hotel. This is the number you should take with you when you check in and refer to when talking to the hotel about your reservation. If you don’t receive this number, please contact us here.
How do I make a reservation for someone else?
Begin your reservation like usual and when asked to specify which guest(s) will be staying in the room, pick the name of the person you’re booking for. If the guest is not already on your Guest List, you may add the name at that time. The room can also be guaranteed or paid for by that guest’s credit card. When asked to indicate which card is to be used, you may use the drop down provided to specify or you may add the new card information at that time.
Do I qualify for hotel “frequent stay” points through my Quikbook.com reservation?
Each hotel chain has its own unique system for offering points, so Quikbook.com isn’t able to collect numbers and handle points. You will have to call the individual hotel in advance for more information.
Changing/Canceling a Reservation
How do I change or cancel a reservation?
You can manage your reservations through your My Quikbook.com File or by calling a reservation agent at (800) 789-9887. Please do not call the hotel unless you are within the Quikbook Cancellation Policy.
Where can I find the cancellation policy for the hotel I choose?
On the last screen you see before completing your Quikbook.com reservation, we always disclose the details of the cancellation policy that pertains to your hotel. Please read the details carefully before booking the hotel. This same cancellation policy also appears in the Quikbook.com Hotel Confirmation that we send to you upon completion of your reservation. On each Hotel Profile™ page, you will also find a link to the cancellation policy for that hotel.
Last-Minute Changes
Up until your hotel’s change/cancellation policy takes effect before check-in:
You can make changes online at Quikbook.com through your My Quikbook.com File or you can contact Quikbook.com directly here. Some changes may be subject to fees. Please see the change/cancellation policies printed on your confirmation.
I’ll be checking in a few hours late.
Call the hotel directly with an estimated time of arrival. The hotel’s phone number will be listed in your confirmation email.
Due to travel delays, I won’t be able to check in until the early morning or the next day.
Contact the hotel directly and ask to speak to a Front Office Supervisor or Manager. Explain the situation and get the name of the person you talk to. It is possible that you will be charged one night’s room and tax. We strongly advise you to get documented proof of the delay or cancellation; it may help you get a refund.
I need to shorten my stay at the last-minute before check-in.
Contact Quikbook.com and let us know; you may be subject to fees based on the change/cancellation policy that appears on your confirmation. If our call center is closed, please call the hotel directly.
I am staying at the hotel now, but need to check out early.
Contact Quikbook.com directly, you may be subject to fees based on the change/cancellation policy that appears on your confirmation. If you don’t notify Quikbook.com until after you check out, it is up to the discretion of the hotel as to whether you will receive any refund. You also may be subject to an early departure fee of $50.00 levied by Quikbook.
I am staying at the hotel now, but need to extend my stay.
Please contact the hotel’s Front Desk directly. You may have to check out and check in again.
Quikbook.com Special Deals
At Quikbook.com, we are always working to get you the best selection of unique, boutique and luxury hotels at great rates.
Weekly Deal Alerts
What is the Quikbook.com weekly Deal Alert?
The Quikbook.com Deal Alert gives you free up to date hotel sales and rate information, as well as valuable perks and upgrades. If you sign up to receive the Deal Alert we'll send you an email featuring hotel deals and specials every Tuesday and also, remember to look out for our special Thursday Deal Alerts! Included in the Deal Alerts are special offers through our Secret Sale Hotels as well as our Invitation Only Sales, which you can only access through these emails. See Secret Sale and Invitation Only sections listed below for more information.
How can I subscribe?
To subscribe to the Deal Alert, simply provide your email address here or create your profile in My Quikbook.com File.
If you prefer not to receive emails in the future, you unsubscribe from the last Deal Alert you received.
I signed up for the Deal Alert. Why aren'��t I receiving the emails?
Make sure to add quikbookinfo@offers.quikbook.com to your address book or safe sender list so you can receive our emails.
I can’t view the HTML version of the Deal Alert in my email.
Check the latest email for a link to view a web-based version of the message. The Deal Alert is also available in a text-only version.
Secret Sale Hotels
What are Secret Sale hotels?
Our Secret Sale deals allow you to save big on our most popular hotels nationwide. These hotels are offering rates so low, that we can't reveal the name. This is your chance to score great hotels for up to 40% off of their current published rates when you pay for your entire stay at the time of booking. Lock in your exclusive savings now, and we will send you the hotel name and exact location after you book.
When will I find out the name of my hotel?
We send your information directly to the hotel and forward you a confirmation email with the name of your hotel as soon as your credit card has been processed. Typically, this occurs within 24 hours of booking. If you have not yet received your confirmation, please feel free to contact us at (800) 789-9887, Mon-Fri, from 9am-7pm.
Can I cancel my Secret Sale reservation?
In order to secure these great savings, the reservations must be pre-paid and are non-cancelable, non-refundable.
Are the same hotels offered year-round?
We work with many great hotels and keep our inventory fresh, so the hotel that is available at that great rate today may be gone tomorrow. But rest assured—we are always looking for the best deals at the best boutique hotels.
What if I don’t like the hotel I booked via Secret Sale?
We make every effort to select only the great boutique hotels that you will love. Reservations are non-refundable, but you can be sure that we are offering the best boutique hotels for every price range.
Invitation Only Sales
What are Invitation Only sales?
Invitation Only sales are Private sales launched by Quikbook.com, where the deals are only accessible from the email and are available for a short period of time. These deals are first come, first served; so the sooner you book, the better the deal! Sign up for these exclusive deals here.
Troubleshooting
I can’t find a reservation I made by phone.
In some cases, reservations you made with Quikbook.com by phone may not appear in My Quikbook.com File. If you need to change or cancel a reservation and can't find it online, please call (800) 789-9887. Internationally, call (212) 779-7666.
I couldn’t enter my credit card number.
Do not use spaces, dashes, or any other punctuation when entering your credit card number. (For example: enter 4111111111111111 instead of 4111-1111-1111-1111.)
I received an error when trying to make my prepaid reservation.
If the error stated "credit card processing delay", please do not make another reservation. You should receive a confirmation email within 24 hours. If you do not receive a confirmation within 24 hours, please contact us immediately.
Who should I contact if I’m not satisfied with the hotel or my room?
You should contact the hotel directly to voice your concern(s) as the hotel will determine how to resolve your issue. If you are unsatisfied with the action(s) taken by the hotel and decide to leave the hotel to seek alternate accommodations, please call Quikbook.com to see if we can rectify the problem before you move. If you decide to change hotels anyway, we will do our best to help you find alternate accommodations. Please note, it will be up to the hotel to decide what, if any, refund you will receive. We strongly advise you to not leave the hotel until you know what charges you will incur.
Contact Us
Phone: (800) 789-9887; outside the U.S. call (212) 779-7666.
Mail: Quikbook.com, 381 Park Avenue South, New York, NY 10016.
