Privacy Policy

We only request personal information for these specific purposes.

To make a reservation, you need to register by creating My File containing your full name, email address, your business or home address, credit card number and expiration date. You only need to enter this information once. It is stored in My File, which can only be accessed with the User Name and Password you create. Your credit card information is encrypted when stored in our database. We use your information to send you confirmations and any other news about your reservation.

If you check the Yes button in My File to receive email updates about rates and hotels, we will use the email address you provide to deliver them. Every one of these emails includes instructions about how to stop receiving them. Or see the "Stop receiving emails" section below.

If you submit comments about a hotel, we'll ask for your email address. It's for our confirmation only. We post comments on the website about hotels only for information purposes, and if we post your comments, your name or email address will not be revealed.

If you enter a contest or other promotion, we want to be able to notify you if you win, so we may ask you to supply your name, address and email address.

We protect your personal information.

When you make a hotel reservation with or look at the information stored in My File, you are using our secure server. All information you enter is encrypted using the industry standard SSL (Secure Socket Layer) before it passes over the Internet to us. We take your trust seriously and take reasonable steps to guard your data from unauthorized access. While we are committed to guarding your data from unauthorized access or disclosure, as with everything on the Internet, we cannot absolutely guarantee that our website is invulnerable to all security breaches or breaks. is not in the business of selling, trading or renting your information to anybody.

There are limited circumstances, however, in which others may have access to your personal information, but these companies and people are not authorized to send you marketing communications and they are contractually bound to use the personal data only according to this privacy policy. For example, if you place an order with us, your order will be processed by third parties, who naturally will have access to the data that you supplied. From time to time we may also engage the services of third parties to help us analyze use of the website. They are not authorized to send you any information about goods and services from other companies without your express permission.

If you make a reservation at a hotel through we forward to that hotel the same information it would request if you booked directly.

We use IP addresses and anonymous demographic information in the aggregate to share with advertisers and market researchers, and to improve the design of our Website so as to better serve our customers. We do not drill down into anonymous demographic information in order to analyze and/or collect personal information from these sources. However, we reserve the right to do so in order to investigate unlawful conduct and/or breaches of this Policy.

In addition to personal information, we also collect non-personally identifiable information about visitors to our website that allow us to track the number of visitors we receive and the way they navigate through our site. While it may be possible to correlate this information to particular individuals, we do not do so, and we limit our use of this information to its aggregate form reflecting all visitors to our site.

We may transfer personal data to an affiliate or third party as part of a transfer of business assets. Such a transfer would be within the scope of this Policy so long as the affiliate or third party agrees to continue to maintain use and storage of personal data in accordance with this Policy. If the company files bankruptcy, this privacy policy is null and void in its entirety, and we may sell, transfer or auction any and all information, including customer data and personal information.

We may also release personal data in special cases in order to comply with any requests from law enforcement and government agencies, to enforce the website Terms of Use and other agreements, to comply with duly served subpoenas and other legal process, and to protect customers and others. We may do so when we believe in good faith that disclosing this information is necessary or advisable, including, for instance, to identify, contact, or bring legal action against someone who may be causing injury to or interfering with the rights or property of, another user or anyone else that could be harmed by such activities.

Update or delete personal information at any time.

Just log in to My File using your Login Name and Password. Go to the section called Update Your Personal Profile. Make your changes, then click on the Update Profile button at the end of the form. If you would like to have your information deleted entirely, please contact us.

Third Party links.

This website may contain hyperlinks to other websites. is not responsible for their privacy practices or content. We urge you to review the privacy policy of any website that you visit. This privacy policy does not apply to the Hotel Marketplace section of, which has its own privacy policy.

Stop receiving emails from at any time.

If you agreed to receive emails from us about rates and hotels, there are three ways to stop receiving them.

  • At the bottom of every email, we provide instructions about how to opt out.
  • You can log in to My File, go to Update Your Personal Profile, check the No button at the end of the profile, then click the Update Profile button.
  • Or go to

"Cookies" help us improve your experience. uses temporary cookies to hold information during your reservation session as you move from screen to screen. We do not use cookies to collect or store information on you, your bookings, or your computer.

If you have questions about cookies, please contact us.

Our website is not for the use of minors. is intended for adults only, and is not intended to collect information from anyone under 18.

Ask us about our privacy policy when you have questions.

Visit the Contact Us page to email us. If you prefer to call with your questions or comments, our phone number is: 1-800-789-9887; outside the U.S. call 212-779-7666. reservation agents are available 9 a.m. – 5:30 p.m. EST, M–F.

Our mailing address is:, 381 Park Avenue South, New York, NY 10016.

This Privacy Policy do not apply to the Hotel Marketplace section of